Clients reviews about Factory Direct Mattress Store

We had the BEST experience yesterday, shopping for a new mattress for our teenager's bed. We were dreading the whole process, as the last couple times we've bought new mattresses we feel like it's an overwhelming experience, not knowing the pro's and con's between brands - not knowing where the firm-soft ones are, etc. And just feel like we overpay every time. Greg met with us at a convenient time that worked for us on a Saturday morning. He asked us a few questions that helped him narrow down the beds for us - then put little tags on the ones he thought we should try out - then left us alone to relax on each one. He was NOT pushy at all, NOT salesy at all, and I almost didn't want to leave! He and his staff were so friendly and easy going - and I knew I was guaranteed the best price around. I HIGHLY recommend!!! ~ Jenny M

I absolutely recommend Greg and Factory Direct. My husband and I are finicky about mattresses and Greg helped us pick out the perfect mattress for us. He is very knowledgeable about the variety of mattresses he offers and since he helps you by appointment, you get his undivided attention the entire time you're there. Greg is super friendly and it's not a pushy salesman. You could tell he sincerely wanted to help us and not just make a sale. And let's talk prices! What a value for a quality mattress with an excellent warranty. This was the quickest shopping experience we have ever had for a bed, and we didn't walk away questioning if we made the right decision. Go visit Greg, you will be glad you did! ~ Jill L

I hate shopping for things, especially bigger ticket items but Greg made the mattress shopping experience stress free and no pressure! I hate making impulse decisions and pushy sales people but enjoyed this experience! Highly recommend starting your search here!! Edit (6/1) - The Nectar Premier mattress I purchased was unfortunately faulty and did not expand correctly. Currently working with Greg to rectify the situation! Edit (6/9) - Still waiting to receive a new mattress. Was unaware of the warranty process as well. I guess when purchasing from a store you have to do all warranty claims thru the store and not with Nectar directly. Will update again once I am able to get my first nights sleep on the Nectar premier mattress. ~ Jared A

⭐️⭐️⭐️⭐️⭐️ We had such a great experience at this mattress store! Greg, the owner, was fantastic to work with. He took the time to understand our budget, wants, and needs, and even “marked” the mattresses that would be the best fit for us. They also have a great selection of mattresses to choose from, which made it easy to compare options without feeling overwhelmed. We ended up buying a Leesa Sapira Chill Hybrid mattress, but we loved the other options Greg thought we should try. Greg was attentive without being pushy, giving us the perfect amount of privacy while we browsed and talked things through. Communication was excellent from start to finish, and his personable, down-to-earth approach made the whole process comfortable and stress-free. It feels great to support a local, family-owned business—especially one that truly cares about its customers. Highly recommend! ~ Kelsey R

If you want a new mattress, this is the place to go. Greg and Mike are great to work with. They’re very informative without being high pressure. What makes the place unique is that their stock is mostly composed of highly ranked online mattresses that aren’t available in mattress stores. A mattress might look good online,, but I want to lie on it before buying. Here, you can do that. I wound up buying a Helix Midnight Luxe, but there were many other brands and models that I could have chosen. Also, they’ll match any price you see online. You can take the mattress with you or have it delivered to your front door. All in all, a good shopping experience. ~ Mark Z

I highly recommend going to Factory Direct when shopping for mattresses. They have many of the online brands in different styles available at the store, so that you can really try them all out before buying. Mike spent an entire afternoon walking me through all of them and was very knowledgable. They aren’t tied to selling any specific mattress brand there, so there was no pushing to any mattress brand or type over another and instead, Mike just really wanted to help me find the mattress that was the most comfortable to me. They also match and then discount off the online sales prices, so it’s also a better deal than if you bought direct online. They really offer a great service. ~ Kathy

My husband and I wanted to try out a Birch bed before purchasing it. The closest showroom was at Factory Direct Mattress Store in Overland Park, an almost 3 hour drive from our home. Greg was accommodating and agreed to meet with us during off hours. We tried the bed and both agreed it wasn’t a good fit for us. Based on our preferences, Greg directed us to several other options. He gave us space to explore and graciously answered questions. We were able to find a much better match and he honored the on-line discounted price. It was a relaxed, no pressure experience. 10/10 I would recommend buying your next mattress from Factory Direct Mattress Store in Overland Park. ~ Chenoa S

I had put off mattress shopping for a while, and started with the big box stores. Was not having much luck when I found Factory Direct Mattress, where you make an appointment to try out your mattress! It’s convenient, easy, clean and Greg was very knowledgeable and answered all my questions without pushing me into buying anything. He brought me up to date with all the latest mattress technology, (they almost all come in a box now!) , I bought our mattress that day and felt good about what we were getting and also supporting small business. This will be the only place I will go for a mattress from now on, and will also tell others! Go see them! ~ Kristin N

Shopping for a mattress can be a difficult experience. You really need to know what you are looking for and spend some time doing some research because it’s too easy to overspend on a mattress today. Fortunately, my wife and I found Greg at Factory Direct made the whole experience so easy. He explained in detail why purchasing a mattress from Factory Direct was the way to go. You get a quality mattress, with a great warranty at price well below the big boxes in a relaxed, no pressure and a one on one shopping experience. I would highly recommend if you are shopping for a mattress and want to save money, avoid the confusion and the crowds at the big boxes, see Greg at Factory Direct! ~ Mike S

Some people you meet you can tell have genuine kindness and compassion about them. That’s Mike. I went in today thinking I knew what I was looking for, but with Mike’s support and guidance around all of the different options of the store I was finally able to find my mattress. Mike was extremely informative and patient with me while I took my time, and made me feel extremely comfortable to test out as many mattresses for as long as I needed. The store offers a super fair offer for financing that helped to make a new mattress accessible for me. Thank you, Mike, I genuinely enjoyed our conversation and your help. ~ Courtney B

I can’t say enough great things about Greg at the Factory Direct Mattress Store. He helped me during one of the most difficult transitions of my life—moving out and starting fresh during my divorce. Greg was incredibly kind, professional, and compassionate. He not only gave me a fantastic deal, but he also went above and beyond in helping coordinate the logistics with my movers. His support made a stressful situation so much easier, and I truly felt like he cared. It’s rare to find someone who brings both heart and excellence to their work. Thank you, Greg—you made a big difference when I needed it most! ~ Lisa G

Greg was extremely kind and patient with my girlfriend and I! He asked us for the level of softness/firmness we were looking for in a mattress and marked some of the mattresses he thought we'd like. Once we got it down to 2, he gave us more details and price information to help make our decision. All together, we spent about an hour and a half evaluating what we wanted to pick (it's a big decision!) but Greg gave us all the time in the world. Most mattress stores are busy and leave you feeling too rushed to really lay down and imagine sleeping in each bed- this place gets it right and really encourages you to only buy what you really like! ~ Elijah M

My recent experience with Factory Direct Mattress Store was excellent. An appointment was made available when it worked best for me. The showroom was easy to find and clean and organized. Greg listened to my preferences for 2 different mattresses and led me to the best options where I could try out each mattress. He was very knowledgeable and it was so helpful to be able to trust him to narrow down the options (because there are so many!). Payment and delivery were a breeze and he even through in a couple protectors. I would highly recommend this store to help anyone find their next mattress. ~ Katy U

Greg was very accommodating. He let us choose a time that worked for our schedule to come to look at mattresses. We had the whole show room to ourselves while we picked out the mattress that was best for us. We got such a great deal on our purchase that we ended up buying a mattress cover and three pillows and we were still under our budget. While there, we did not feel any pressure to buy anything from Factory Direct Mattress Store and we were able to go at our own pace which is rare in the mattress buying industry! We will be sleeping a little easier tonight, thanks Factory Direct Mattress Store! ~ Austin G

Great experience buying a mattress from Factory Direct! The customer service was spectacular- he was very knowledgeable about each mattress, gave us recommendations based on our likes and dislikes, and made the process very easy. Factory direct was the only mattress retailer that had all high end retailers, such as dream cloud, nectar, and more. We actually purchased a factory direct mattress however after trying them all. One really great selling point for us was that he was able to match all retailer’s Black Friday sale prices, and even threw in a free king size pillow. Definitely recommend!! ~ Cali A

Making an appointment to look at mattresses seemed a bit much, but truly ended up saving the day. I was needing to buy a mattress for my college sophomore, Granddaughter. She is so busy we needed to take advantage of the time we had to find this mattress. We called Factory Direct for an appointment and Mike made room for us right away. He was professional, informative, and patient as Isabella took her time to find the right mattress. I highly recommend calling to make that appointment for the uninterrupted personal experience, at Factory Direct of Overland Park. ~ Patti J

We had a great experience picking out a new mattress here. I’d been wanting to try out some online mattresses without the commitment of buying sight unseen/unfelt, and a visit here worked out perfectly. We set an appointment and met Greg, who was helpful in narrowing down options based on our preferences, and gave us plenty of time to test out our favorites. I enjoyed his low-stress, not-pushy salesmanship, and we got a great deal on a new mattress. I highly recommend Factory Direct if you’re in the market for more restful sleep. 👍🏻👍🏻 Thanks Greg! ~ Elizabeth M

My wife and I are EXTREMELY happy with the service and the products at Factory Direct Mattress Store in Overland Park, KS!! We called Greg Doring from his Facebook entry in the market place and he agreed to meet me at his store after hours. (I really appreciate his willingness to meet with me!!) My wife and I talked about the choices and agreed on a King Firm Hybrid 12". We are ELATED!! It's the best mattress we have ever had!!!! We love it!! Greg made the purchase so easy! We got a great deal and I took it home that night! I will not hesitate to contact Greg in the future. ~ Ken K

I was faced with the difficult decision of moving my dad into a retirement home and needed a bed for my father same day. Greg met me at his store within the hour and helped me select the best mattress based on my dad’s needs. He listened to my concerns and could sense the emotional aspect of everything going on and expressed genuine compassion, going above and beyond to make sure everything was in place so I could get things settled as quickly as possible. My dad has now slept on his new mattress for a month and says it’s the most comfortable bed he has ever slept on — and to say he is picky is an understatement. If you need a new mattress with the hope of finding comfort within your budget, a sales rep that will make sure all needs are met, and who genuinely cares about the people walking into his store, then Greg is your guy. Quality product, quality service, and very reasonable pricing. Highly recommend to anyone in search of a new mattress. Many thanks, Greg! ~ The R

My husband and I worked with Greg and Mike to find the perfect mattress for us! The experience was seamless from beginning to end. Greg did a wonderful job communicating with us to schedule and coordinate times to meet, demonstrating flexibility and kindness throughout the process. Once we arrived, we were able to speak 1 on 1 with Mike about what we were looking for, our budget, and all related preferences. He took his time to educate, answer questions, and show us different mattresses based on the ones we liked the most. We’ve been to many different places to look at mattresses before here, and we found this to be the best experience by a landslide. I never felt pressured or rushed. I never felt like anyone would be mad if we needed more time to make a decision. It was a very laid back experience AND we were able to walk out at the end with a mattress we LOVE. I can’t say enough good things about the team here and I’m so thankful we found them through FB marketplace of all places! ~ Piper B

Great experience at Factory Direct Mattress! If you have ever been mattress shopping you know how stressful and confusing it can be. Greg was extremely easy to work with, listened to what we were looking for in a mattress and helped us find an EXCELLENT mattress that fit our budget. Making an appointment is super easy, just text the number and setup a time that works for you. Feel free to shop around online but I can almost guarantee you will be back to buy a mattress from this shop where you can actually try out the beds and work with the owner, Greg. ~ Evan T

We had a fabulous experience with Greg and one of his associate’s Ellen! We were purchasing a number of mattresses and they didn’t try to upsell us, they didn’t try to get us to purchase the most expensive options. Some were children’s beds and others adult beds and they provided insight on where to splurge and where to save. We came in UNDER our mattress budget even with sales tax and delivery. We also loved the one-on-one appointment so we weren’t competing for their help and attention. Truly will only buy mattresses here moving forward! ~ Annie S

I’m so glad I came here- I was going to blindly buy a mattress online since most have a long trial period, but we would have wasted time and not known what we were missing because going here allowed us to actually test many mattresses all at once. We left choosing a brand I hadn’t even heard of that we loved and knowing it was the best choice. Mike was so helpful and matched the price we saw online and made it so easy - he also knew so much about the different brands. I highly recommend starting here if you’re shopping! ~ Janet B

I was very pleased with the personalized service we received at Factory Direct Mattress. I have degenerative disc disease of the back and I wanted a mattress that was comfortable and supportive too. Our salesman Mike was very informative, helpful and patient. I laid on several mattresses and found the one that was perfect for me, plus it came with a lifetime warranty. Factory Direct Mattress has the best selection of highly rated mattresses, and their customer service is excellent. We highly recommend Factory Direct Mattress to everyone. ~ Nancy M

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